05 / Résumé

Résumé.

Writing, design, and technology experience shaped by one recurring job: making complex work clearer, more useful, and easier to maintain.

Writing · Design · Technology · Research · Leadership

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Core Areas

One résumé. Three working disciplines.

The titles have changed over time, but the work repeatedly sits at the intersection of language, experience, systems, and the people who have to use them.

Writing

Technical · Research · Editing · Content · Training

Clear language for complex subjects, from technical documentation and research collaboration to editing, training, and long-form creative work.

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Design

UX/UI · Editorial · Web · Identity · Decision Support

Information architecture, interface design, editorial systems, and accessible web experiences built around how people actually use information.

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Tech

Development · Systems · Support · Strategy · Operations

Development, infrastructure, support operations, process improvement, and technical strategy across academic, research, and client environments.

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Experience

Work that crosses the boundaries.

A selected chronology focused on the responsibilities and outcomes most relevant to writing, design, technology, research, and cross-functional leadership.

Oct 2015—Present

Veracity by Design

CEO & Creative and Technical Director

Lead creative services, technical strategy, product development, and implementation for clients ranging from nonprofits and local businesses to academic medical centers.
Work spans interactive healthcare decision support, web and identity design, UX/UI, technical and research writing, content, training, secure data workflows, and hands-on technology support.
Translate between client, research, design, and technical requirements to move projects from problem definition through delivery and maintenance.

Oct 2012—Aug 2015

The Dartmouth Institute for Health Policy & Clinical Practice

IT Support Manager

Provided first-, second-, and third-tier support for 300+ faculty, staff, students, and emeriti in an academic research environment.
Created a private cloud infrastructure with two-factor authentication for 400 users, alongside authenticated video services and research-unit websites.
Improved equipment requisitioning, onboarding, and internal service processes; created tutorials and training that reduced recurring support load.

Aug 2010—Sep 2012

Dartmouth Psychiatric Research Center

Web Developer

Led quality assurance testing and user support for five enterprise websites and led the graphic and code redesign of the center website.
Created interface mockups for research and training initiatives.
Built an intranet project-management and issue-tracking system using Windows Server, SharePoint, SQL, and Project Server integration.

Apr 2005—Jun 2010

Dartmouth College

Student IT Services & Public Computing Manager

Recruited, trained, and supervised 12–15 student employees annually supporting a community of 6,000+ students.
Provided hands-on support across roughly 5,000 cases per year.
Created and maintained a custom computer-imaging workflow credited with saving approximately 20,000 FTE hours per year and developed training for nontechnical hires.

Jan 1998—Apr 2005

Keane, Inc.

IT Manager · Application Administrator · Technical Writer · Trainer · Analyst

Served as sole IT support for 180 users across four offices; led office technology buildouts, maintained servers, VPN, Wi-Fi, and supported remote infrastructure across 40+ offices.
Led a Y2K testing and migration project that reduced a recurring SQL process from five hours to 15 minutes.
Wrote and designed a user manual and led training for a new sales system across 13 offices; also worked on a four-person team supporting 11,000 users and 20,000 devices.

Selected Impact

Outcomes are easier to scan than adjectives.

A few measurable examples from systems, support, infrastructure, and process-improvement work.

20,000

FTE hours / year

Imaging workflow

Custom system-imaging process created and maintained for Dartmouth College.

5h → 15m

SQL processing

Migration + optimization

Y2K-era migration work reduced a recurring database process from hours to minutes.

400

authenticated users

Private cloud

Secure private-cloud infrastructure deployed with two-factor authentication.

11k / 20k

users / devices

Enterprise support

Part of a four-person team supporting desktop, server, and application environments at scale.

Selected Publications

Research, decision support, and creative work.

Peer-reviewed research

Pathways — Patient-centered decision counseling for women at risk of cancer-related infertility: a protocol for a comparative effectiveness cluster randomized trial.

BMJ Open · 2018 · PMID 29467138

Peer-reviewed research

The Pathways fertility preservation decision aid website for women with cancer: development and field-testing.

Journal of Cancer Survivorship · 2017 · PMID 29034438

Patient decision aid

Pathways: a fertility preservation decision aid for women with cancer.

The University of Texas MD Anderson Cancer Center · 2017

Patient decision aid

Planning for long-term care: choosing the best care and financial plan for you or your loved ones.

Geisel School of Medicine at Dartmouth · 2016

Creative publication

Saitan Reef.

Horrors of the Deep: Startling Sea Stories · ed. Franklin Ard · Rogue Owl Press · 2023

Creative publication

Acceptance of Risk.

After the Burn: A Post-Apocalyptic Anthology · eds. Franklin Ard & Joseph Carro · Rogue Owl Press · 2022

Creative publication

The Snake and the Moon.

Stonecoast Lines · Winter 2013

Education & Training

Creative writing and technical systems, studied in parallel.

2012

MFA · Creative Writing

University of Southern Maine · Stonecoast

Specialization in Popular Fiction.

1998

BA · English

Plymouth State University

Study included creative writing, literature, philosophy, graphic design, and studio art.

2015

Additional Training

Red Hat System Administration · RH124

Additional coursework includes graduate creative writing, teaching writing, project-management training, Visual Basic, SQL, COBOL, and JCL. CompTIA A+ Hardware Certification, 2001.

Selected Toolkit

Tools change. Capabilities travel.

A deliberately edited list: enough to show range without turning the résumé into a keyword wall.

Writing & Research

Technical writingResearch writingEditingDocumentationTrainingContent development

Design & Web

UX/UIEditorial designWeb designAdobe Creative CloudWordPressAstroHTML/CSS

Systems & Development

JavaScriptPHPSQL/MySQLGitWindows ServerLinuxmacOSVirtualization

Operations & Strategy

Project managementHelp desk managementProcess improvementQATrainingHIPAA/FISMA environmentsSecure data workflows

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